Since some weeks everyday another user calls and tells me he doesn't get mails. After hitting the update folders button or closing and reopen outlook new mails get visible. Reinstalled office, deleted ost, made a ne outlook profile. By taking proactive steps to manage your mailbox, you can prevent issues related to storage limits and ensure that your Outlook inbox continues to update properly. When you synchronize your Exchange mailbox to an Offline Folder file (.ost), the Outlook status bar never shows higher than 3.99 GB when a folder is being updated.

Check Disk Space

Please make sure you set both the ClientAuthenticationMethod to NTLM and IISAuthenticationMethods to Basic,NTLM (and Basic,NTLM,Negotiate for Exchange 2013). Here is a comprehensive list of possible causes for the error ‘Outlook inbox not updating’ and how they can affect the working of Outlook. By applying this sort order (which is default in Outlook), you'll be always seeing the most recent communications first. If the Inbox and Outbox folders start updating, you can switch back to Cached Exchange Mode. A vast community of Microsoft Office365 users that are working together to support the product and others. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

• Please whitelist stellarinfo.com and request to send the link again.
• Client logs and RPC logs on Exchange just show frequent connections and disconnections for the affected user, and I can’t find any other errors.
• I can try re-imaging his machine, but it was recently imaged, so I’m not sure if that will help.
• By applying this sort order (which is default in Outlook), you'll be always seeing the most recent communications first.
• Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the application, system, or Outlook OST data file.
• As of yesterday, the shared mailbox (for her only) is hung up on "Updating this folder" and will never update or receive new mail.
• With automatic send/receive enabled and properly configured, you can maintain regular synchronization between Outlook and the email server, keeping your Inbox up to date.
• In this guide, we’ll take you through simple, step-by-step methods to identify the issue and fix Outlook’s sync problem efficiently.

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For those utilizing the classic (old) Outlook application, this section addresses issues specific to this version. Then, click on the Update Folders under Send/Receive tab to check if the synchronization issue is fixed and the folders are updating. If you didn't find the email, check the spam/junk folder. Please whitelist stellarinfo.com and request to send the link again. Restarting the computer, reinstalling office, creating new profiles Outlook data file cannot be accessed - nothing works, it's working for some time, suddenly it's stuck.

Internet connectivity issues

This problem should only occur on the initial synchronization of a folder that is larger than 4 GB. If the folder size is initially lower than 4 GB but then grows to above 4 GB over time, you will not see this problem through normal folder synchronization. After looking into solve Office 365 mailbox sync delays it more, as the user above stated, this seems to be cache related so I nixed that on the shared box too. Follow these solutions to fix the Outlook stuck at updating the Inbox and Outbox folders issue. It stores a copy of mail items on the mailbox server in the OST file on the local machine. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server.

Check Outlook Email Account Settings

Every affected user has recently been upgraded to Windows 7 64-bit, while I have not had any 32-bit client users report any similar issue. So all signs are pointing to the individual client but I can’t figure out what it is. With automatic send/receive enabled and properly configured, you can maintain regular synchronization between Outlook and the email server, keeping troubleshoot Outlook synchronizing folders error your Inbox up to date. I think this problem is resolved, although since it is so intermittent it may be a while before I’m sure. MTU was set to 1514 on the Exchange server rather than the typical 1500.

Reset or repair new Outlook

Per the article below I updated the Ethernet drivers on the the server to the most recent version and the MTU was automatically set to 1500. Not sure why only certain machines were affected but at this point I’m keeping my fingers crossed. Turning off cached Exchange mode works, but the connection seems to be spotty as Outlook will freeze up after a while. Rebooting, deleting the OST and/or mail profile does not have any effect. Things work well for a number of days or weeks but the problem reoccurs eventually.



If you then allow the synchronization process to fully synchronize the folder, the status bar may eventually indicate the following text. You can set it to a higher number if you desire / need but it works for a user who has 14 mailboxes. The only other thing that I experienced was the ‘bitness’ of some outlook plugins or their application via gpo. Please provide the output from the following commands so that we can check to make sure your settings are set up correctly.



For example, you may see the following text in the status bar when your Inbox folder is being synchronized with Exchange. This particular user has her own mailbox and then access to another shared mailbox. As of yesterday, the shared mailbox (for her only) is hung up on "Updating this folder" and will never update or receive new mail. Make sure the system has enough storage, especially the volume where the Outlook data file (OST) is stored.