Problem with account configuration can also prevent repair corrupted OST in Outlook Outlook from connecting to the mail server, resulting in Offline Mode. Check your Access work or school settings in Windows and remove any accounts you don’t actually use. That way, Outlook won’t try to log in to the wrong domain. If Outlook says Working Offline and won’t budge, you’re probably dealing with a network glitch, a bad setting, or a profile error. Tackling these one by one usually gets things back on track.

Check OST file

• Try launching Outlook in Safe Mode to check if add-ins are causing trouble.
• This can happen for all sorts of reasons—maybe it’s a local profile problem, a conflict with Microsoft Exchange, or an Office 365 environment.
• You don’t need to rebuild the OST file often, but it’s a solid fix for corruption.
• By handling the setup yourself, you make sure Outlook always connects to the right server.
• If you skip patches, the client might stop connecting to Exchange Online or on-premises servers.
• Outlook status says offline then it can happen when offline mode enabled, server connection is lost, or your internet isn’t stable.
• Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it.
• On the new page, click the green I Agree button to start the connection download.

As we all know the OST file of Outlook is vulnerable to technical blunders. Outlook profile repair and recovery steps Hence, if OST file corruption is the root cause, you need to fix it as soon as possible. Perfectly repair and recover corrupted Outlook PST & OST files. If you didn't find the email, check the spam/junk folder. Please whitelist stellarinfo.com and request to send the link again. Making a new profile tends to work better, especially if your old one has lots of accounts or long-standing sync problems.

How To Fix Outlook Stuck in Offline Mode?

The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components. If Outlook asks if another Exchange server can manage your system, hit No unless it’s your main domain. That keeps Outlook from getting confused and stuck offline.

Verify Work Offline Button Status

If the issue is the same, update Outlook, repair Outlook profile, or reconfigure your account to reconnect Outlook to the Server. In this guide, we've discussed the reasons that can cause the 'Outlook stuck in offline mode' issue and methods to troubleshoot and resolve it. In Microsoft Outlook 2010 and later versions, users can switch from Offline Mode to Online Mode and vice-versa based on their preference. Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it. Outlook Safe Mode can help troubleshoot and fix the Outlook stuck in offline mode issue as it prevents any add-in from interfering with the normal Outlook operations. The Work Offline option is available under the 'SEND/RECEIVE' tab in Outlook.

Method 1: Reset 'Work Offline' to Reconnect

The Work Offline option is selected on Outlook's Send/Receive tab. First, check to see if the Connected status is displayed or not. If it is not displayed, double-check your internet connection and re-examine it. To resolve the Outlook stuck offline working issue, click "Work offline" to reset and reconnect the Exchange server.





We have explained all the essential methods to fix the Outlook stuck in offline mode error. If the issue is not resolved manually, we recommend using the suggested software to recover Outlook files and continue using Outlook without any interruptions. If these manual approaches do not work then it may happen due to damaged Outlook files.





Jamie Kaler, a technical writer at MailsWare, combines her Computer Science background with a passion for simplifying complex technical topics. She's dedicated to offering valuable insights and solutions in email data management, including migration, recovery, and client management. Jamie's commitment to making technology user-friendly is evident in her work, making her a valuable resource for readers in these domains. You can download the software on Windows Desktop or Laptop.



Sometimes a VPN or firewall blocks Outlook, so try turning those off for a minute to see if it helps. Hybrid setups—where you’ve got both on-premises Exchange servers and Office 365—can run into DNS or Autodiscover problems. If your external DNS doesn’t match the internal setup, Outlook can lose track of where it’s supposed to connect. Outdated software often brings compatibility headaches that break your connection. Further, the drive status for any drive which has a file/folder set to be available offline is stuck on "Offline". Even after following the above process, guide to Office 365 sign-in errors if the issue of offline still present, and OST corruption might be the actual cause.