Figuring out why Outlook gets stuck offline really helps you fix it—and keeps it from coming back. This guide covers the usual suspects, troubleshooting steps, and a few advanced tricks to get your email flowing again. However, when Outlook cannot connect to the Exchange server, it automatically switches to Offline mode.

How to Fix Outlook Stuck in Offline Mode Issue? Simple Methods

As is known, we can switch from Offline to Online rebuild Outlook data file quickly Mode and vice versa in Microsoft Outlook 2010 and later versions. Once Outlook is configured with an Exchange account, the Cached Exchange Mode is enabled automatically. And thus, an Offline Storage Table (OST) file is created to save a local synchronized copy of mailbox items. You can't send or receive email until you reconnect.

My windows live mail is stuck in the work offline mode. I cannot send or receive emails using wlm. I can access my

If you set up your Outlook profile wrong, it might not log in to Microsoft Exchange or Office 365. Sometimes, people connect their system to several Office 365 environments without realizing it. That can confuse Outlook, especially with Autodiscover, and you end up stuck offline. Outlook Not Sending or Receiving Email Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it.

Create or Repair Outlook Profile

If you're running in a virtual desktop environment, we recommend you only synchronize one month of data. If you try to do something that's not available offline, you'll get an error message, or the changes you made will revert back to what was previously saved. It’s a good idea to turn on automatic updates in Microsoft 365 Apps for enterprise.

• Old versions of Outlook or Microsoft Office often trigger synchronization issues.
• If Outlook says Working Offline and won’t budge, you’re probably dealing with a network glitch, a bad setting, or a profile error.
• All of these can mess with your ability to send and receive email.
• The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components.
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• If these manual approaches do not work then it may happen due to damaged Outlook files.
• Additionally, it will sync every piece of server-based mail.

Setup Exchange Server Account Manually

Each profile should only connect to its own Office 365 tenant. This helps avoid cross-environment prompts that mess with your connection. If you’re on a company domain, make sure your DNS settings look right. Messed-up DNS can keep Outlook from finding the mail server. Flushing the DNS cache with ipconfig /flushdns sometimes clears up weird issues. Outlook needs Microsoft Exchange and Office 365 to stay connected.



Given below are just a few examples of possible reasons.





We usually suggest making a new profile instead of spending ages trying to fix the old one. Outdated software often brings compatibility headaches that break your connection. Select Work Offline from the Send/Receive tab in Outlook to reconnect. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Find solutions to common problems or get help from a support agent. Here are some suggested online Outlook email repair utility ways to reconnect to classic Outlook.

Making a new profile tends to work better, especially if your old one has lots of accounts or long-standing sync problems. If Outlook says Working Offline and won’t budge, you’re probably dealing with a network glitch, a bad setting, or a profile error. Tackling these one by one usually gets things back on track. Hybrid setups—where you’ve got both on-premises Exchange servers and Office 365—can run into DNS or Autodiscover problems.



Start by making sure your computer has a solid internet connection. If Outlook can’t get to the mail server, no amount of tweaking inside Outlook will help. Try opening a browser or running a quick ping test to check if your network’s up. If you have to keep multiple accounts on one device, set up separate Outlook profiles for each one.