If you’re using Wi-Fi, a poor signal or interference may be the cause. See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. It’s annoying to schedule and wait for an appointment, Office 365 sync problems and login fixes but it’s the best way to get your issue resolved permanently.

Reason #5—You’re having issues with your network cables

Be sure to read our guide on how to update your router’s firmware. Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually. Your device may jump between known Wi-Fi networks, which you experience as a temporary loss of signal. When Wi-Fi signals are weak, your device may search for a stronger signal automatically.

[Troubleshooting] WiFi signal is often disconnected

Routers and mesh systems normally pick the best channel group in your area. You can use a Wi-Fi analyzer app to see all the Exchange connectivity diagnostic available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. You’ll experience all sorts of internet problems if your modem fails to properly communicate with your internet provider.

Your modem is having issues

They can become overcrowded when too many networks use the same channel groups. This is especially common in apartment buildings and other situations where multiple routers broadcast within range of one another. "You get what you pay for" rings true for most of the routers we’ve tested.

Saying the internet is disconnected but connected!

• Manufacturers release updates to plug security holes, stomp out bugs in the code, and optimize performance.
• Your router keeps a log of significant events on your network.
• The modem and router are little computers dedicated to carrying out specific tasks.
• You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance.
• Routers and mesh systems normally pick the best channel group in your area.

When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status". Mac device WiFi signal is often disconnected after roaming between AiMesh router and nodes, refer to this FAQ. (2) Some functions of wireless will be different due to firmware version. (2) Currently, you can only adjust the channel bandwidth from the ASUS router settings page (Web GUI). (1)  Some functions of wireless will be different due to firmware version.





An upgrade may be in order, too, like getting a router with a longer range or a mesh system. See our guide on how to extend your Wi-Fi range to learn more. You can see some background programs by clicking the up arrow in the lower left corner of the screen in the taskbar. Here are a few other things you can do to troubleshoot a faulty internet connection.

FAQ about disconnecting internet

Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections. Look out for cloud services and programs suites with Outlook Stuck on Synchronizing Folders update and licensing clients (like Adobe). If you call, you can also ask for information on past outages to see if it really is the cause of your persistent disconnections. Most internet providers keep excellent records of their customers’ internet connections. A technical support representative should be able to see exactly how many outages your address has suffered and exactly when those outages happened. Hopefully, they can give you an estimate of when the service will be back to normal.

Reasons Why Your Internet Keeps Disconnecting and How You Can Fix It

Your internet provider automatically updates your modem, but it’s still worth double-checking to make sure the latest firmware is installed. Your modem and router need regular firmware updates to function properly. If your equipment is running on outdated firmware, your internet may periodically disconnect due to glitches or registration issues. Your computer’s operating system updates the drivers to your network adapter (or network card) automatically unless you disabled auto-updates in your operating system.