By keeping unnecessary connections out and your profiles tidy, you keep Outlook connected to the right Office 365 environment. Setting up the Exchange account by hand avoids this. If Outlook refuses to come back online, you’re probably looking at a profile issue, a bad OST file, or a mix-up with your Exchange account setup. Fixing these directly usually brings things back to normal.

How to Fix Outlook Stuck in Offline Mode Issue? Simple Methods

As is known, we can switch from Offline to Online modern authentication troubleshooting Mode and vice versa in Microsoft Outlook 2010 and later versions. Once Outlook is configured with an Exchange account, the Cached Exchange Mode is enabled automatically. And thus, an Offline Storage Table (OST) file is created to save a local synchronized copy of mailbox items. You can't send or receive email until you reconnect.

My windows live mail is stuck in the work offline mode. I cannot send or receive emails using wlm. I can access my

If you set up your Outlook profile wrong, it might not log in to Microsoft Exchange or Office 365. Sometimes, people connect their system to several Office 365 environments without realizing it. That can confuse Outlook, especially with Autodiscover, and you end up stuck offline. repair corrupted OST in Outlook Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it.

Create or Repair Outlook Profile

If it connects in Safe Mode, one of your add-ins is probably the culprit. Closing Outlook and reopening it helps clear up minor glitches. Try launching Outlook in Safe Mode to check if add-ins are causing trouble. Outlook has a Work Offline button under the Send/Receive tab. People hit it by accident all the time, so it’s worth a look. Double-check that you’re on the right network, especially if you have several Wi-Fi options.

• I get connected, navigate to Send/Receive...and click it.
• If, in any case, you encounter any problems or issues in installing these updates, you must delete and uninstall all the updates and restart Outlook.
• To eliminate the possibility that there's a fault in your current Outlook profile, create a new profile.
• However, when Outlook cannot connect to the Exchange server, it automatically switches to Offline mode.
• Outlook needs Microsoft Exchange and Office 365 to stay connected.
• Confusion happens when a device hooks up to more than one Office 365 environment.
• That way, Outlook won’t try to log in to the wrong domain.
• When you're back online, new Outlook for Windows automatically updates the items that were saved to your device.
• Are you experiencing the problem of 'Outlook stuck in offline mode' and looking for a comprehensive solution?

Setup Exchange Server Account Manually

Each profile should only connect to its own Office 365 tenant. This helps avoid cross-environment prompts that mess with your connection. If you’re on a company domain, make sure your DNS settings look right. Messed-up DNS can keep Outlook from finding the mail server. Flushing the DNS cache with ipconfig /flushdns sometimes clears up weird issues. Outlook needs Microsoft Exchange and Office 365 to stay connected.

Role of Exchange Server and Office 365

Given below are just a few examples of possible reasons.

Status: Disconnected

We usually suggest making a new profile instead of spending ages trying to fix the old one. Outdated software often brings compatibility headaches that break your connection. Select Work Offline from the Send/Receive tab in Outlook to reconnect. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Find solutions to common problems or get help from a support agent. Here are some suggested FixTechGuide mailbox repair steps ways to reconnect to classic Outlook.

Making a new profile tends to work better, especially if your old one has lots of accounts or long-standing sync problems. If Outlook says Working Offline and won’t budge, you’re probably dealing with a network glitch, a bad setting, or a profile error. Tackling these one by one usually gets things back on track. Hybrid setups—where you’ve got both on-premises Exchange servers and Office 365—can run into DNS or Autodiscover problems.



When Outlook switches between working online and offline in classic Outlook, all email accounts are changed. Your offline settings determine which items are saved to your device and for how long. To set these, see the section below Update offline settings. When you're back online, new Outlook for Windows automatically updates the items that were saved to your device.